These conditions form the basis of the contract between the customer and Out The Box Removals Limited. They explain the rights and responsibilities of both parties in relation to any services provided by Out The Box Removals. It is important that You read them carefully. Alternative terms and conditions can apply if agreed in writing before the start of Work. This agreement is subject to English law and the jurisdiction of the English Courts unless both parties have agreed otherwise. Whenever the following words or phrases appear in this agreement they will always have the same meaning as We, or Us, or Our: Out The Box Removals Limited Our sub-contractors or agents. You and You’re: The customer or the customer’s agent or representative. Goods: The Goods that are being moved or stored. Work: Any services We are to provide under this agreement.
Our quotation/Estimate is valid for twenty-eight days and is subject to availability of resources. All quotations are provided as an estimate unless specified as a fixed price job. We will endeavor to complete the work in the estimated time, but any additional chargeable hours will be included in the final price. We may amend Our quotation/estimate if:
A. Our quotation/estimate is not accepted within twenty-eight days or You ask Us to carry out additional Work in which case We will provide You with a further quotation/estimate; or
B. additional Goods are included in the Work. You must advise Us as soon as possible if You wish Us to include additional Goods. We will advise You of any price increase. The additional Goods will not be included in the Work until We have agreed on a price with You; or
C. stairs, lifts, windows or doorways are inadequate for the free movement of the Goods without risk of damage or injury or the use of mechanical equipment or structural alteration, or the approach road or drive is unsuitable for Our vehicles and/or containers to load/unload within 20 meters of the doorway, or We are asked to collect or deliver above ground or first upper floors.
D. Delays resulting while waiting for keys on fixed price jobs will be charged at an additional cost price.
E. Items packed by You will be at your own risk if not packed to a standard requirements
D. Goods are handed to You from the store or You require access to Your Goods whilst they are in store; or
E. The Work is carried out Monday to Sunday also public holidays
F. Our overheads or operational costs go up as a result of increases in but not limited to taxes, road or other tolls, fuel, or any other costs or expenses outside Our control; or
G. There is a 2 hour minimum on all jobs (Mon to Sat 0700 – 1800hrs) and 3 hrs on Sunday and 1800 – 0659hrs. After the minimum period, rates are charged in 15 min increments.
H. Quotations/Estimates include only the specified work to be undertaken. Any additional work such as moving goods into and out of storage on separate days are charged at the standard hourly rate as independent jobs unless specified in the written quotation/estimate.
I. Where a day rate is stated in the quotation/estimate this is only valid for work for the full 9 hours.
J. Where a job requires any additional packing materials or resources such as a hoist, sash window removal, piano removal or labor etc as a result of information NOT being provided or agreed prior to commencement of a job will be charged at the applicable rate unless explicitly included in the agreed quotation or in writing by Out The Box Removals.
K. This quote is based on having access to the new property from the agreed start time.
L. Unless otherwise agreed between both parties in writing before the move date this quote is based on having to vacate the current property by 2pm.
M. Owner Self Packs: This quotation may be subject to review if additional packing or delays result if the owner self-packed items are not ready at the agreed start time of the move.
N. Unless the result of negligence on our behalf, we are not liable for any costs incurred by the client and other parties resulting from delays in moving out of the current property.
2. WORK NOT INCLUDED
Unless agreed otherwise in writing before the date of this quotation, Our price does not include, open or resealed paints, oils, lubricants or other materials deemed unsafe for transport or storage by our staff, fitments and fixtures, disconnecting and connecting domestic or other appliances and fittings, taking up or laying fitted floor coverings, moving loaded freezers or refrigerators, moving storage heaters not dismantled or any other items We specifically exclude in writing. Should You wish to move such items, We recommend that You seek advice from the manufacturer, retailer, or other suitability qualified person. We will not move Goods from or to a loft/attic unless the loft/attic is properly lit, floored and has a safe means of entry or exit. If any of Our employees carry out such Work, at Your request, and without Our prior written agreement, they do so without Our authority and outside the terms of their employment with Us. We shall not be liable for any loss or damage which may occur in carrying out such Work. If any of Our employees carry out such Work, at Your request, with Our prior written agreement We take no responsibility if these do not function correctly on reconnection unless there is visible physical damage to the item resulting from the move.
Unless otherwise agreed differently in writing, payment is due:
A. Strictly on completion of the job or 1 working day in advance of the job date for Fixed Price Jobs.
B. 10 working days after the work is completed for commercial jobs when agreed in writing by Out The Box Removals management.
C. The full amount of the quoted price will be taken processed before beginning fixed-price jobs on the move day.
D. On final payment a 2% transaction fee due on all payments made by credit card. There is no fee for debit card payments.
E. Any payment queries must be directed to head office on the day of the move; our removals staff do not have the authorization to amend quotations or sum due.
F. There is a minimum disposal charge of £140 (per half a tonne) for goods going to the tip, plus hourly standard labor rates.
G. We do not accept cheques, AMEX or Diners card.
H. By providing your card details you are agreeing to your card being automatically debited on completion of the job for the final amount based on the final time worked, materials used and any other associated costs.
4. DECLARATION OF OWNERSHIP / AUTHORITY TO CONTRACT
By accepting this Agreement You declare that the Goods to be handled are either Your own property free of any legal charge or burden on them or that You have the full authority of the owner or anyone having a legal interest in them to enter into this contract on their behalf. You agree to indemnify Us against any claims, charges and demands made against Us arising from any claim to the Goods made by another person. If any other person has or obtains an interest in the Goods You must advise Us of their name and address in writing immediately.
5. YOUR RESPONSIBILITIES
A. to be present or represented throughout the removal to ensure that nothing that should be removed is left behind and nothing is taken away in error. It is the client responsibility for ensuring the premises is checked before our staff leaves the pickup address. Items left behind will be delivered at the clients’ expense. We are not liable for any costs incurred by the client and other parties.
B. to arrange proper protection for Goods left in unoccupied or unattended premises or Where other people such as tenants or workmen are or will be present. If You fail to protect Your Goods We shall not be liable for any loss or damage;
C. not to offer for removal or storage jewelry, watches, trinkets, precious stones or metals, money, deeds, securities, stamps or coins (or similar collections of any kind), plants and animals. We do not accept any liability for any claims for loss or damage to these items if they are placed in Our care or custody. Please make alternative transport or storage arrangements for such items;
D. not to offer for removal, packing or storage any item or thing unless You have ensured that item or thing against accidental loss or damage and loss or damage caused by fire, lightning or explosion.
E. not to offer for removal, packing or storage any Goods (including food ) which in Our opinion are dangerous, damaging or explosive, hazardous to health, in an unhygienic condition, or likely to attract vermin or other pests. You agree that We may refuse to handle or store such items without any liability to You. If such items are handled or stored by Us You agree to indemnify Us for any loss or damage incurred by Us or anyone else through the presence of such articles or substances. We may remove, destroy, or otherwise dispose of these articles or substances in which case you will pay Us any costs or expenses incurred by Us.
F. to empty and defrost refrigerators and freezers and to make alternative transport arrangements for their contents. We shall not be liable for damage to any freezer or refrigerator or its contents which results from the freezer or refrigerator being moved partially or fully loaded, nor for any illness or deterioration in such contents resulting from a change in temperature;
G. to make sure that all domestic and garden appliances, including but not limited to washing machines, dishwashers, hosepipes, petrol lawnmowers, are clean and dry and there is no residual fluid left in them;
H. to pay for any parking or meter suspension charges which We incur whilst carrying out Work for You. We advise that if you are unsure of the parking requirements that you contact the local council; our trucks require 2 parking bays (10m allocation). Any parking infringements incurred during the move will be added to your bill with an addition £5 fee for administration.
6. CANCELLING AND POSTPONEMENT
If you cancel or postpone the work: after your booking is confirmed (and card details provided) you may be charged 50% of the confirmed quote. If you postpone or cancel within 48hours of the move start time you will be charged the value of the job in full.
7. ROUTE AND METHOD
You agree that We may:
A. Interchange the Goods between vehicles and warehouses or other premises at any time;
B. Select the route and the means by which the Goods shall be carried or stored;
C. Employ subcontractors. If We subcontract the Work these Conditions will apply to the subContractor.
D. Extra fuel charges of £1.20 per mile apply when traveling outside the M25 unless you have agreed with us a set fee.
E. Extra payment of £11.50 required if traveling through the congestion charge each van you require.
F. Job arrival times are estimated. Although we do our best to be on time, circumstances out of our control may cause delays, we do not offer discounts for lateness.
If you select to use Out The Box Cleaning Team, You agree to the following:
A. The customer must ensure that all belongings are completely moved out – an additional £35 may be charged if this is not the case
B. If you cancel your cleaning appointment less than 48 hours prior to the scheduled time, we will charge you a £50 cancellation fee. Rescheduling or canceling your service at least 2 days in advance of the appointment, is free of charge.
C. If the customer is more than 30 minutes late a late fee may apply
D. The customer is to ensure that our cleaners have hot running water and electricity in order for them to clean properly.
E. If ladders are required then this must be stated at booking.
F. Fridges and Freezers should be emptied and defrosted prior to our arrival and turned off so we can clean them.
G. End of tenancy cleaning does not include the cleaning of ceilings, curtains, carpets, and upholstery nor does it include washing up or laundering, if you require these services please notify the office on booking so this can be added into our quote.
H. If our cleaners have to pick up keys from a third party address prior to starting work, there will be an additional £10 charge.
I. We require a parking space for one vehicle, or metered parking is to be paid by the client in order for us to carry out our End of Tenancy Cleaning service.
J. Should a complaint arise, Out The Box Removals is to be informed within 24 hours where we will be happy to sort out any issues, any complaints after this time will not be considered.
K. Any additional works must be authorized by the office first.
SHIPPING: DELAYS IN-TRANSIT
A. Other than by reason of Our negligence or breach of contract, We will not be liable for delays in transit.
B. If through no fault of ours We are unable to deliver Your goods, We will take them into a store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at Your expense.
C. Any transit times quoted by Us are estimated and based upon information known to Us at the time. Transit times may vary due to a number of factors outside of Our control including but not limited to changes in sailing or departure dates made by the freight/shipping company, changes in the routes used by the freight/shipping company and port congestion. We will advise You of any material changes to the transit times as soon as We become aware. We will not be liable for any loss or damage incurred by You as a result of delays in transit time unless directly attributable to Our negligence or breach of contract.
10. OUR LIABILITY FOR LOSS AND DAMAGE TO THE GOODS:
A. Out the Box Removals assumes that the Client has Household Insurance cover in place that covers your items whilst in transit. Out The Box Removals can arrange insurance cover in the event the Client does not have cover for an administration fee. It is the Clients responsibility to inform Out The Box Removals of their insurance coverage. Out The Box Removals will otherwise assume that sufficient Household Insurance Cover is in place.
B. Out The Box Removals will pay a maximum of £40 per any damaged item. You must note any visible loss, damage or failure to produce any goods at the time of delivery. For the purposes of this contract an item is defined as follows:
1.The contents of a box, parcel, package, carton or similar container; and Any other object or thing that is moved handled or stored by Us.
2. We will disconnect and reconnect dishwashers, washing machines, dryers, and other electrical appliances, except fitments and fixtures. We take no responsibility if these do not function correctly on reconnection unless there is visible physical damage to the item resulting from the move.
C. Out The Box Removals will pay you up to a maximum of £25 for any broken glass covers on pictures.
D. We will dis-assemble and re-assemble IKEA, flat pack or custom made furniture. As IKEA offer no guarantee on their products assembly or disassemble, similarly we take no responsibility or offer compensation if these are damaged or do not function correctly on dis-assembly or re-assembly, unless there is visible physical damage to the item resulting from the move. For specialist furniture items we recommend contacting the manufacturer or place of purchase. Any dis-assembly or reassembly is explicitly under the client’s instructions and direction.
E. Payment for all jobs is completed strictly in accordance with Para 3. All claims are treated separately to all job payments.
F. Our Insurers will seek to repair any damaged item (if possible) in the 1st instance. Where necessary, Out The Box Removals will arrange for an independent estimate or assessor for the repair or replacement of a damaged item.
G. We will treat an individual item of a matching set of articles or suite of furniture or sanitary fittings or other bathroom fittings as a single item. We will pay for damaged items but not for the other pieces of the set or suite which are not damaged.
H. It is Your responsibility to provide an inventory prior to moving your items. No claim may be made in respect of any item not described in the inventory or receipt.
11. LIMITS OF LIABILITY FOR DAMAGE TO PREMISES
In the event that access is difficult and unavoidable damage such as scuffs or small marks occur, Out The Box Removals will not be liable. If however, we are negligent or in breach of contract or otherwise responsible for causing loss or damage to Your premises We will pay You either;
The cost of repairing the damaged area to a maximum limit of £75; or
B up to a maximum of £75 on each premises.
12. EXCLUSIONS OF LIABILITY
We shall not be liable for:
A. loss or damage caused by fire;
B. loss or damage caused where Goods have been packed or unpacked by You or others;
C. loss or damage caused by changes in atmospheric conditions including but not limited to temperature, humidity, dampness, mold or mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly attributable to an ingress of water caused by Our negligence or breach of contract;
D. loss or damage caused by vermin, moth, or other infestation;
E. loss or damage caused if Goods have any inherent defects or suffer from any inherent vice or preexisting damage;
G. Any claims resulting from difficulties or inability in obtaining, fuel or other supplies, war invasion, an act of foreign enemy, hostilities (whether war be declared or not) terrorist acts, civil war, rebellion, revolution, insurrection, military or usurped power or civil commotion of any kind;
H. Any claims for loss of, use, amenity, enjoyment, profits, or any other indirect or consequential loss that was not in contemplation or brought to Our attention in writing at the time this contract was made.
I. Any claims for items placed in locations that are not Our own approved storage facilities and accepted by our insurer.
13. TIME LIMITS FOR REPORTING CLAIMS
You must note any visible loss, damage or failure to produce any goods at the time of delivery. We accept no responsibility for loss or damage to property after a job is complete and payment is received – the Out The Box Removals office must be informed on the day of the move.
A. A detailed inventory of damaged goods must be provided to us within 7 days of the job being completed. We will not accept claims outside of this period.
B. for Goods removed from Our premises by anyone other than Us – at the time the Goods are handed over;
C. for damage to premises – at the time of delivery of Your Goods by recording such damage on the delivery sheet.
14. IF OUR CHARGES ARE NOT PAID
A. If Our charges are not met in full on the due date interest will be payable at 5% above the base rate of HSBC Plc on all monies outstanding. Failure to pay within 7 days will result in proceedings through the County Courts to recover the full amount outstanding plus interest and any associated court or administration costs.
B. If Our charges are not paid, any Goods in Our possession or custody will be removed to store and retained until payment is made. We shall be entitled to charge for storing these Goods. Any costs incurred in removing them to or from the store will be met by You. All charges must be paid in full before the Goods can be released
C. STORAGE. If your storage account invoice goes over 21 days late, a 10% fee is automatically added to the account.
D. LIEN (‘Lien’ means the right to hold property until a debt is paid in full). We shall have a general or particular lien upon all Goods in Our possession for all money You owe Us or for expenses incurred by Us and for payments We make on Your behalf. If some of the Goods have been delivered, removed, dispatched, or sold, the general lien shall apply to any Goods that remain in Our possession. We shall be entitled to charge warehouse rent and all other expenses whilst We maintain a lien on the Goods, all these Conditions shall continue to apply to them.
E. END OF AGREEMENT/POWER OF SALE In the event of more than twelve weeks rental being outstanding We may give You 30 days written notice requiring You to remove all Goods from Our care, control or custody and pay all debts due. If You do not remove the Goods We may sell or otherwise dispose of all or part of them without further notice. Any proceeds of the sale will be credited to Your storage account or against any other payments due to Us from You. You will be responsible for any costs incurred by Us in selling or disposing of the Goods. Any surplus proceeds will be paid to You without interest.
15. SETTLING DISPUTES
If a dispute arises under this agreement in the United Kingdom that cannot be resolved it may be referred by either party to the County Court.
To protect your privacy and personal information, Out The Box Removals will not loan, rent or sell to any third parties any personal details that have been passed on to us without explicit prior permission. Personal information provided by you when making a booking is shared only with our company’s departments to facilitate the process.
17. ACCEPTANCE OF TERMS AND CONDITIONS
Terms and Conditions @ Out The Box Removals Ltd once you have read this information please print name and sign/date to confirm your understanding of these terms, Please send the response via Post or email
terms and conditions (Download )